At phmoney, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Please read this document carefully.
This Privacy Policy ("Policy") is issued by phmoney Casino ("phmoney," "we," "us," or "our") and applies to all personal data collected through the phmoney website, mobile platform, customer support channels, and any other services we provide (collectively, the "Service").
phmoney is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). This Policy describes our practices as a personal information controller under that law.
By registering an account on phmoney or otherwise using our Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the phmoney Service.
Scope: This Policy applies to all registered players, visitors to the phmoney website, and individuals who contact phmoney through any support channel, regardless of their location within the Philippines.
phmoney collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number (Globe/Smart), email address, residential address | Account communication, support, transaction notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, etc.) | Processing deposits and withdrawals in PHP |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Game integrity, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, connection type | Platform security, fraud prevention, service optimization |
| Usage Data | Pages visited, features used, click patterns, session timestamps | Platform improvement, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law.
phmoney collects personal data through the following means:
phmoney uses the personal data we collect for the following purposes:
Marketing Communications: phmoney will only send you promotional messages if you have opted in to receive them. You may withdraw your consent to marketing communications at any time by contacting our support team or updating your account preferences.
Under the Philippine Data Privacy Act of 2012, phmoney processes your personal data on the following legal bases:
phmoney does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by phmoney are contractually required to process personal data only for the specified purpose, to maintain appropriate security standards, and to comply with the Philippine Data Privacy Act.
International Transfers: Some of phmoney's service providers may be located outside the Philippines. Where personal data is transferred internationally, phmoney ensures that appropriate safeguards are in place in accordance with NPC guidelines and the Data Privacy Act.
phmoney uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the phmoney website. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phmoney platform. For strictly necessary and security cookies, disabling them may prevent you from accessing your account.
phmoney retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
When personal data is no longer required, phmoney will securely delete or anonymize it in accordance with industry-standard data destruction practices.
phmoney implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While phmoney takes all reasonable steps to protect your data, you are also responsible for keeping your phmoney login credentials secure. Do not share your password with anyone, and contact our support team immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phmoney:
To exercise any of these rights, please contact phmoney's Data Protection Officer (DPO) using the contact details provided in Section 14. We will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.
The phmoney Service is strictly intended for adults aged 21 years and above, in compliance with Philippine gambling regulations. phmoney does not knowingly collect personal data from individuals under the age of 21.
If phmoney discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and handle any funds in the account in accordance with applicable law and PAGCOR guidelines.
If you are a parent or guardian and believe that your child has registered on the phmoney platform, please contact our support team immediately so that we can take appropriate action.
21+ Only: phmoney enforces strict age verification during the KYC process. Providing false information about your age during registration is a violation of our Terms & Conditions and may constitute fraud under Philippine law.
The phmoney platform may contain references to third-party services, such as payment providers and game software developers. phmoney is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of phmoney.
This Policy applies solely to personal data collected and processed by phmoney. It does not cover data collected by third-party payment processors such as GCash or PayMaya when you interact directly with their platforms to fund your phmoney account.
phmoney reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the phmoney platform and, where practicable, by sending a notification to the contact details associated with your account.
The revised Policy will take effect on the date indicated in the "Last Updated" notice at the top of this page. Your continued use of the phmoney Service after the effective date of any revision constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed of how phmoney protects your personal data.
phmoney has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us through the following channels:
Please note that the email addresses above are displayed as plain text for informational purposes only. phmoney aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days.
If you are not satisfied with phmoney's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.
Responsible Gaming: If your inquiry relates to responsible gaming tools, self-exclusion, or problem gambling support, please visit our Responsible Gaming page or contact our support team via live chat for immediate assistance.
A plain-language summary of the most important privacy commitments phmoney makes to every player. This summary does not replace the full legal text above.
Every data transmission between your device and phmoney is protected by SSL/TLS. Sensitive data stored on our servers is encrypted with AES-256 — the same standard used by financial institutions across the Philippines.
As a Filipino player, you have full data subject rights under the Data Privacy Act of 2012 — including the right to access, correct, delete, and port your personal data. phmoney honors all NPC-compliant requests within 30 days.
phmoney does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Data sharing is limited strictly to service providers and regulatory authorities as required by law.
phmoney has a designated DPO responsible for privacy compliance. You can reach our DPO directly for any data-related concern. We take every inquiry seriously and respond within two business days.
phmoney keeps your data only as long as legally required — typically five years for financial records under Philippine AML law. Once the retention period expires, data is securely deleted or anonymized.
In the unlikely event of a data breach affecting your personal information, phmoney will notify the National Privacy Commission and affected players promptly, in full compliance with the Data Privacy Act's breach notification rules.
Now that you know how phmoney handles your personal data, you can play with full confidence. Join thousands of Filipino players enjoying live casino, slots, bingo, and roulette — all on a platform built with your privacy in mind. For players aged 21 and above only.